Fall 2008

 Course Syllabus


IT Management and Strategy

 Master of Science in Information Technology


Course Number:      IT6264

Semester Hours:      3

Pre-requisites:          Graduate standing

Instructor:                 Nicholas Harkiolakis, Ph.D.Professor of Information Technology

e-mail:                        nharkiolakis@hau.gr

Office hours:            By appointment


Catalog Description:

The top management, strategic perspective for aligning competitive strategy, core competencies, and information systems. The development and implementation of policies and plans to achieve organizational goals. Defining the systems that support the operational, administrative, and strategic needs of the organization, its business units, and individual employees. Approaches to managing the information systems function in organizations, including examination of the dual challenges of effectively controlling the use of well-established information technologies, while experimenting with selected emerging technologies. Role of the CIO.



*      To analyze the role of information systems in todayís competitive business environment.

*      To define an information system from both a technical and business perspective.

*      To explain how information systems are transforming organizations and management.

*      To explain how the Internet and Internet technology are transforming business and the emerging digital firms.

*      To identify the major management challenges in building and using information systems in organizations.

*      To identify the major types of systems in a business and explain the role played by the key system applications in a business.

*      To demonstrate how information systems support the major business functions of sales and marketing, manufacturing and production, finance and accounting, and human resources.

*      To analyze why managers need to pay attention to business processes, and discuss why firms need to integrate their business processes.

*      To explain the business benefits and challenges of using enterprise systems.

*      Identify the salient characteristics of organizations that managers need to know in order to successfully build and use information systems.

*      Analyze how businesses use information systems for competitive advantage.

*      To describe how Internet technology has transformed valuation propositions and business models.

*      To explain what electronic commerce is and how it has changed consumer retailing and business-to-business transactions.

*      To demonstrate how Internet technology can facilitate management and coordination of internal business processes and supply chain management.

*      To assess the managerial and organizational challenges posed by electronic business and electronic commerce.

*      To analyze the management problems raised by the new information technology (IT) infrastructure and suggest solutions.

*      To aid students in exploring and understanding what ethical, social, and political issues are raised by information systems.

*      To introduce students to specific principles for conduct that can be used to guide decisions about ethical dilemmas.

*      To identify challenges to the protection of individual privacy and intellectual property by contemporary information systems technology.

*      To aid students in developing corporate policies for ethical conduct.

*      To introduce students to the major factors driving the internationalization of business.

*      To introduce students to global strategies for developing international businesses and to enable students to choose among them.

*      To expose students to how information systems support the various international business strategies.

*      To identify for students the issues that managers should address when developing international information systems.

*      To aid students in understanding the main technical alternatives in developing global systems.


Learning Outcomes:

At the completion of the course students should be able to understand:

         How IT can enable new organizational forms

         The role of collaborative systems in developing more flexible, fast response organizations.

         How to design an application architecture to provide the information needed for decision making and knowledge management

         Students develop an understanding of the strategic use of information technology from a business perspective at the enterprise level.

         Students will understand the internal management of information systems services from the point of view of the CIO and to examine alternative strategies and tactics available to management to achieve goals.

         Understand approaches and techniques involved in business strategy formulation and strategic management and their implications for IS/IT strategy development


Course Requirements:

      Class attendance and participation

      Weekly homework assignments

      In class assignments

      In class discussions

      In class demonstrations

      Individual and group projects


Plagiarism Policy: 

Students are responsible for performing academic tasks in such a way that honesty in not in question.  Please refer to the Academic Honesty Policy in the University Catalog for the full detailed policy on this matter.


Attendance Policy:

Limit of 2 absences before status in the course is affected


Class Participation

Students are expected to follow the professorís guidelines for working classroom assignments.


Homework Submission Policy:

All homework is expected in print during the session following the assignment date


Make-up and late assignments:

Students are expected to manage their time appropriately so as to submit their assignments on time. Late assignments will receive no credit. Exceptions to this rule will be considered on an individual basis.


Topics of Class Discussion /Learning Objectives/Assignments

Week I


Introduction to IT Management and Strategy, Course Material and Assignments

*      A historic perspective of Information Systems?

*      Preview of Current Body of Knowledge

*      Course topics distribution

*      Assignment Analysis

Course Projects

Week II


Managing the Digital Firm

*      Why Information Systems?

*      Contemporary Approaches to Information Systems

*      Toward the Digital Firm: The New Role of Information Systems In Organizations

*      Learning to Use Information Systems: New Opportunities with Technology

Information Systems in the Enterprise

*      Major Types of Systems in Organizations

*      Systems from a Functional Perspective

*      Enterprise Applications: Enterprise Systems and Systems for Supply Chain Management, Customer Relationship Management and Knowledge Management

Information Systems, Organizations, Management, and Strategy

*      Organizations and Information Systems

*      The Changing Role of Information Systems in Organizations

*      Managers, Decision Making, and Information Systems

      *      Information Systems and Business Strategy

Case Studies:   

*      US Steel

*      KMart


Week III


The Digital Firm: Electronic Commerce and Electronic Business

*      Electronic Business, Electronic Commerce, and the Emerging Digital Firm

*      Electronic Commerce

*      Electronic Business and the Digital Firms

*      Management Challenges and Opportunities

The Internet and the New Information Technology Infrastructure

*      The New Information Technology (IT) Infrastructure for the Digital Firm 

*      The Internet: Information Technology Infrastructure for the Digital Firm

*      The World Wide Web

*      Support Technology for Electronic Commerce and Electronic Business

      *      Management Issues and Decisions

Case Studies:

*      GM

*      Wine

Case Studies Due:

*      US Steel

*      KMart


*      Current and future IT trends in businesses operating in Greece: Survey distribution


Week IV


Enterprise Architecture

*      The Zachman Framework

*      Dynamic Frameowrks

Business Process Reengineering

*      Business Process Analysis

*      Organizational Analysis

*      Evaluating the Gap between the Current and Required IS/IT Environments

Case Studies Due:

*      GM

*      Wine


*      Innov8 BPR simulation


Week V


Technology Ventures

*      Venture Opportunity, Concept and Strategy

*      Venture Formation and Planning

*      Functional Planning

*      Financing and Building the Venture


*      Development of a technology venture

Assignment Due:

*      Report on Innov8 BPR simulation assignment


Week VI


Ethical and Social Issues in the Digital Firm

*      Understanding Ethical and Social Issues Related to Systems

*      Ethics in an Information Society

*      The Moral Dimensions of Information Systems


Current and future IT trends in businesses operating in Greece: Analysis and reporting of statistical findings


Week VII


Managing International Information Systems

*      The Growth of International Information Systems 

*      Organizing International Information Systems

*      Managing Global Systems

*      Technology Issues and Opportunities for Global Value Chains

Assignment Due:

*      Current and future IT trends in businesses operating in Greece




IS/IT Strategy Analysis

*      Assessing and Understanding the Current Situation

*      Critical Success Factors and Balanced Scorecards

*      Value Chain Analysis

*      Internal Value Chain

*      Techniques for Interpretation and Analysis

Assignment/Group Project:

*      Analysis of the IT  strategy of a business in Greece

Assignment Due:

*      Development of a technology venture


Week IX


IS/IT Strategy Development and Determination

*      The Evolution of the IS/IT Strategy Process: From Technology Focus to Strategic Focus

*      Problem and barriers

*      Challenges for Planning Strategically Today

*      Establishing an IS/IT Strategy Process

*      Establishing the Relative Priorities for IS/IT Investments

Assignment Due:

*      Development of a technology venture - presentation


Week X


IS/IT Strategic Management

*      Managing the Applications Portfolio

*      Generic Application Management Strategies

*      Organizing Strategies for IS/IT Management

*      Provisioning for IS/IT Resources

*      Managing Investments in IS/IT

*      Knowledge Management

Assignment Due:

*      Development of a technology venture - presentation


Week XI


IT as a Service

*      Economy of Services

*      IT services definition, examples, and positioning

*      ITSC Components and Collaborations

*      IT Service Topics and Streams

*      Implementation

*      Research in Services

*      Value


Week XII


Review of Topics, Student Presentations

Assignment Due/Project Presentations:

Analysis of the IT  strategy of a business in Greece



Method of Evaluation:

      Class Participation:                                                                                   10%

      Case Analysis (Homework Case Studies):                                            20%

      IT Trends Survey:                                                                                     20%

      PBR report:                                                                                                20%

      Group Project:                                                                                           30%


Case Analysis:

The case analysis will assess the studentsí ability to apply course concepts to what customers and companies do, and their analytical and communication skills. There will be a primary case study that will be covered as the course material progresses and independent mini-cases that will address the topics covered in each session. Students grading will be based on their ability to support their arguments based on the material covered in each session.



Suggested Readings:

         Strategic Planning for Information Systems, 3/E

JohnWard, Joe Peppard

Wiley, 2007

         Technology Ventures

Richard C. Dorf, Thomas H. Byers

McGraw Hill, 2008

         Management Information Systems, 10/E
Kenneth C. Laudon, Jane P. Laudon
2008 Prentice Hall

         Enterprise Architecture
OíRourke, Fishman, Selkow

Thomson, 2003



The syllabus can change at any time at the discretion of the instructor or the university.